Standard Service 2-3 days £4.95
Express Service 1-2 days £6.95 (Order by 1pm)
Free Shipping on all UK orders over £100.
Call the store on 020 3222 0034 for urgent requirements, we're always happy to help.
All goods will be wrapped and packaged carefully to ensure safe delivery. If an item is not in stock or we anticipate delays we will let you know.
Our orders are usually despatched at 2pm so do place your orders before 1pm to ensure a swift despatch.
We use Royal Mail 48hr service for UK orders and either Royal Mail or DHL for international.
Forwarding via a Logistics Company
If you choose to have your order delivered to a logistics or freight-forwarding company that you have independently selected and arranged to handle delivery on your behalf, our responsibility for loss of or damage to the goods generally ends once the goods have been delivered into the physical possession of that company. Any onward shipping, handling, storage or forwarding arrangements are your responsibility and should be addressed directly with your chosen logistics provider.
Nothing in this policy affects any rights you may have under applicable consumer protection laws.
Gifts
We offer a gift wrapping service. Click here for more info.
Gift Receipt
The packing slip does not display prices, if you would like a VAT receipt emailed to you, please email shop@lunaandcurious.com
Returns & Exchange
Visit our Returns Portal for more info: Returns Portal
EU Update - 12 / 08 / 2026
If you’re one of our lovely EU customers, we have a small update to share.
New EU packaging regulations (PPWR) are now coming into effect (12/8/26), bringing additional requirements for businesses selling and shipping products into the EU.
As a small independent shop, we’re taking some time to understand exactly what these new rules mean for Luna & Curious and what we need to put in place.
What we’re doing:
- Reviewing the requirements applicable to our business
- Assessing our current packaging and processes
- Completing any necessary registrations and compliance measures
- Making any required operational changes
We’re very much hoping to welcome our EU customers back as soon as we can — and we really appreciate your patience and support in the meantime.
Overseas Deliveries
For deliveries outside the UK, our postage and packaging charge does not cover any possible customs import duties and or taxes. These may be levied once the item(s) reach the specified country. You will be responsible for any import duties and taxes as we have no control over these charges and cannot predict what they may be. Also international deliveries may be subject to inspection and may be opened by customs authorities, this may cause delays to deliveries which is beyond our control.
All international orders are sent via a tracked and signed for service.
